30-day full right of return. If you're not satisfied, we'll find a solution together — that's our satisfaction guarantee to you
Return FAQs
What is your satisfaction guarantee?
Have unexpected problems arisen or are you not satisfied with your purchase? We only want our customers to be happy and satisfied with their purchase, and therefore offer a 100% satisfaction guarantee. Send us an email if something is not as expected.
Can I return my purchase?
Yes, you can return your purchase if you change your mind. The product must be unused and returned in its original packaging and envelope or box in which you received it.
How long is my right of return?
You have a full 30-day right of withdrawal from the day you receive your item. You must notify us within these 30 days and return the item no later than 14 days after you have informed us of your withdrawal from the purchase.
How do I return?
You can return your purchase in the original packaging. The backing of the decorations must not have been removed, and they must not have been attempted to be installed.
Send an email regarding your return.
In Denmark, you can purchase shipping for DKK 45 with PostNord. It can be sent for pickup at the nearest parcel locker.
Return address:
Tonka Papers
Syvhøjvænge 155,
Vallensbæk N, Denmark
mail: info@tonkapapers.com
When do I get my money back?
We will refund you as soon as possible, and no later than 14 days after we have received the returned item. We will need your account details to transfer the money.
What if the item is defective or damaged (complaint)?
There is a 2-year warranty on material and manufacturing defects. In the case of a warranty claim, we will cover the return shipping costs.
a perfectly planned DIY project
We've made it easy for you
- A test wall sticker is included so you can test your surface before applying the actual decoration
- Detailed step-by-step guide included
- Checklist included so you don't miss anything along the way
- QR code for an instructional video you can follow while you work
- Good tips on how to firmly press the decoration so it adheres properly
Frequently asked questions about wall decorations from Tonka Papers
Here you will find answers to the most frequently asked questions. If you don't find an answer here, please feel free to write in the chat or send an email.
Where can I install?
For B2B customers and those who need wall decoration for a high-traffic area or an uneven/special surface, we often recommend a permanent adhesive solution. See the special design page.
It is important that the surface is clean, smooth, and dry. A freshly painted wall may feel dry, but it only fully cures after a couple of weeks. The adhesive will not be able to bond optimally to uneven surfaces such as woodchip wallpaper. The wall decoration material is fire-approved in accordance with the European classification EN 13501-1. This means that the material has been fire-tested and approved for use in public places.
How do I install the self-adhesive wallpaper wall decal?
A step-by-step guide and video can be found here: installation
Can I order a sample?
You can order a sample of all designs. If you cannot find it here on the website, please send an email with your order to info@tonkapapers.com
Colours displayed on screens differ from the colours we see in reality, therefore it is recommended to order a sample if you are in doubt.
How much should I order?
If in doubt, we can help you assess how many sets you need for your project. On the product page, you can find the dimensions of the product and the contents of the package.
Most decorations have a size indicated, which shows whether they are large or small motifs and how large the entire set is.
An XL size is enough to decorate an entire room, an M size is enough for one wall, while an XS size functions like a smaller painting.
How long is the delivery time?
The normal delivery time is approximately 3-5 working days for orders within Denmark. Please expect longer delivery times for international orders. If the product is in stock, it will be dispatched on the same day. Custom orders will be dispatched within 10 days unless otherwise agreed.
Can I cancel?
It is possible to cancel your order until it has been sent to production or shipped from the warehouse. Therefore, please send us an email as soon as possible to info@tonkapapers.com