TRADE TERMS
Payment
All amounts are in DKK (Danish kroner) and include VAT.
Tonka Papers uses an approved payment server that encrypts all your card details with SSL (Secure Socket Layer). This means your information cannot be read by others.
Production time
Tonka Papers makes hand-painted wall decor to order. Production time is 1–2 days, unless otherwise stated on the site.
Delivery in Denmark
Orders ship on weekdays. You will receive a confirmation email as soon as your package has shipped, including tracking so you can follow your order. Delivery time is usually 1–2 business days in Denmark. Custom designs ship by arrangement.
Shipping costs 39 DKK for orders under 399 DKK. Delivery to a parcel shop is free on orders over 399 DKK.
Delivery to the EU, UK and Norway
Orders ship on weekdays. You will receive a confirmation email as soon as your package has shipped, including tracking so you can follow your order. Custom designs ship by arrangement.
Shipping costs 75 DKK. Delivery time is approx. 4–7 business days.
Delivery to the USA & Canada, Australia and New Zealand
Orders ship on weekdays. You will receive a confirmation email as soon as your package has shipped, including tracking so you can follow your order. Custom designs ship by arrangement.
Shipping costs 75 DKK.
Delivery time is approx. 5–10 business days.
Delivery to the rest of the world
Egypt, Singapore, South Korea, Turkey, Israel, Morocco, United Arab Emirates, Japan, South Africa
If your country is not listed and you are unable to complete your purchase, please email us or send a message in the chat, and we will help make it possible.
Orders ship on weekdays. You will receive a confirmation email as soon as your package has shipped, including tracking so you can follow your order. Custom designs ship by arrangement.
Shipping costs from 150 DKK.
Delivery time is approx. 10–15 days.
Customs, import duties and VAT
Orders within the EU
Danish VAT is included in the price, and there are no extra customs or import duties on delivery.
Orders to the UK
We have paid the VAT and handle the import process for you, so there are no unexpected extra costs on delivery – everything is included in the price you pay at checkout.
Orders to the USA
We have paid customs, VAT, tariffs and fees – there is nothing extra to pay when you receive your package.
Orders to Norway
Please note that you pay the local Norwegian VAT (MVA) and Posten Norge's customs handling fee when the package arrives in Norway.
Orders to other countries outside the EU
Your order may be subject to local import duties, customs or VAT when the package arrives in your country, and customs processing may cause delays. Tonka Papers has no control over these local charges or delays, and they are the customer's responsibility.
Warranty
There is a 2-year right to complain under the Danish Sale of Goods Act. It covers defects in materials and/or workmanship.
It does not cover faults or damage caused by incorrect use of the product.
Tonka Papers will cover return costs to a reasonable extent.
Returns and complaints
Please send enquiries and complaints to:
Tonka Papers
Syvhøjvænge 155
2625 Vallensbæk, Denmark
info@tonkapapers.com
We do not accept packages sent cash on delivery.
Refunds
If a refund has been agreed, please send us your bank details so we can transfer the agreed amount.
Right of withdrawal
There is a 30-day full right of return on items bought in our webshop, counted from the day you receive your order. Wallpaper custom-made by agreement cannot be returned, so we always recommend ordering a sample first.
You pay the return shipping costs yourself.
You must notify us of your cancellation no later than 30 days after your purchase, and return the items no later than 14 days after notifying us.
Notification must be sent by email to info@tonkapapers.com, clearly stating that you wish to use your right of withdrawal.
Condition of the item when returned:
You are only liable for any reduction in the item's value caused by handling beyond what is needed to establish its nature, characteristics and function. In other words, you may examine the item as you would in a physical shop. The backing must not have been removed from the wall decoration, and no attempt must have been made to install it.
If the item has been handled beyond this, we consider it used, which means you will receive only part or none of the purchase price back, depending on its commercial value.
To receive a full refund, do as you would in a physical shop: you may examine the item, but not actually use it.
The product must be carefully repacked the same way you received it, so it does not crease or get damaged in transit.
Complaints – overview and links:
If you have a complaint about a product bought in our webshop or delivered by agreement, you can send it to:
Center for Klageløsning (Danish Complaints Resolution Centre)
Nævnenes Hus, Toldboden 2
8800 Viborg, Denmark
You can complain via the Nævnenes Hus complaints portal: https://kpo.naevneneshus.dk/
If you are a consumer living in another EU country, you can submit your complaint via the European Commission's online complaints platform.
When filing a complaint there, please state our email address: info@tonkapapers.com